Privacy Policy

1. Information We Collect

Personal Information You Provide

When you schedule an appointment through our website, we collect and store the following information:

• Contact Information: Your full name, phone number, and email address
• Service Address: Your street address, city, state, and ZIP code where the service will be performed
• Appliance Information: Brand, model, and description of the issue you're experiencing
• Appointment Details: Preferred date and time for service
• Service History: Records of past appointments and repairs
• Payment Information: Payment details for completed services (processed securely through our payment provider)

This information is stored securely and used solely for the purpose of providing our repair services and communicating with you about your appointments.

Information Collected Automatically

We use Google Analytics and Google Tag Manager to collect information about how visitors use our website. This includes:

• Device Information: Browser type, operating system, device type, and screen resolution
• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
• Location Data: Approximate geographic location based on IP address (city/region level)
• Referral Information: How you arrived at our website (search engine, direct link, etc.)
• Technical Data: IP address (anonymized), cookies, and similar tracking technologies

2. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These include:

• Google Analytics (_ga, _gid cookies): Helps us understand website usage patterns and improve our services
• Google Tag Manager: Manages our analytics and marketing tags
• Essential Cookies: Required for basic website functionality

3. How We Use Your Information

We use the information we collect to:

• Schedule and provide dishwasher repair services at your location
• Contact you regarding your appointments, including confirmations and reminders
• Process payments for completed services
• Improve our website and services based on usage analytics
• Respond to your questions and support requests
• Send service-related communications (appointment updates, follow-ups)
• Comply with legal obligations and protect our rights

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, scheduling software)
• Analytics Partners: Google Analytics and Google Tag Manager for website analytics (anonymized data)
• Legal Requirements: When required by law or to protect our rights and safety

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Appointment Records: Retained for 7 years for warranty and service history purposes
• Contact Information: Retained until you request deletion
• Analytics Data: Retained for 26 months (Google Analytics default)

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure storage of customer records
• Limited access to personal information by authorized personnel only

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Opt out of analytics tracking using the toggle above or by contacting us
• Portability: Request your data in a portable format

To exercise any of these rights, please contact us using the information below. We will respond within 30 days.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

DishwasherPro
Phone: (646) 798-9719
Email: info@dishwasherpro.repair